We can take away your biggest headache  - the management and operations of your dispatch office, allowing you the time to build the business.

What Is ZipTRACK

ZipTrack operates a multi-fleet, multi-company call taking, tracking and dispatch service offered through a single call centre dedicated to selecting and allocating work for your fleet in a professional and cost-effective manner. It is designed to service every taxi company with its loyal customers, ensuring the strong audit trails and firewalls preventing work from being stolen or dispatched to alternative taxi companies.

The greatest expense for any taxi company is the operating cost of having call-takers and skilled dispatchers working 24 hours a day.  ZipTrack can carry this function out at reduced costs, giving managers the time to deal with drivers.

ZipTrack uses the most advanced GPS monitoring system to find and allocate the appropriate taxi using “automatic zone booking” or “closest available cab” processes for your waiting customers – ZipTrack can even speed up the pick-up process by calling back the customer before the taxi has arrived at a pick-up location.

ZipTrack lets your regular customers interact directly with the dispatch computer, using special calling numbers and Personal Identification Number (PIN) codes to avoid the frustration associated with the inconsistencies of dealing with the dispatch call taker.

GPS and enhanced vehicle tracking is the fastest way to allocate and manage your taxi fleet.  While ZipTrack provides all the voice and data communications service, you have the ability to monitor your fleet from anywhere on your computers at home or office.  We do the work, and you get to keep an eye on our performance!

• The fastest response time possible
  The ZipTrack GPS monitoring system will always know the exact location of every vehicle, eliminating the use of “cheater switches”, and dependence on driver honesty, which causes inconsistent, even longer, taxicab response times.

• Improved tracking of lost items and handling of complaints
  The ZipTrack GPS monitoring system provides exact records of each job dispatched by time, vehicle, driver, and location.  This means the location of any lost item is easier to find.  Customer “call-backs” are easier to handle, and driver complaints are verifiable through voice and data stamping of all customer calls and driver communications.

• Increased driver and customer safety
  The ZipTrack GPS monitoring system lets the dispatch centre track and locate any taxi, and instantly notify police of an emergency and the exact location of the vehicle.

• Increased knowledge of taxi arrival times
  The ZipTrack GPS monitoring system lets call takers know the exact location of the assigned taxi.  This means callers will get an accurate estimated time of arrival for each taxi ordered