Coventry moves close to 35,000 people per day. That is the annual equivalent of carrying every man, woman and child living in Vancouver, Calgary, Toronto, Montreal and Ottawa. We serve people with busy lives – working people needing a fast and quiet service. We serve the elderly who find it difficult to drive and we serve our youth who may be too young to drive. We are the most convenient option for the late night crowds that need to get home safely after a drink or two. Taxis are an essential transportation option.

Close to 3,000 families make their livelihood working with our company. Our mandate is to make sure that our customers and drivers are safe, and that taxicabs are a compelling alternative to privately owned cars.

A massive social and demographic shift is taking place in Canada. Just a few decades ago, only 25% of the Canadian population lived in the major centers. That figure now exceeds 55% as more people leave the rural country-side to enjoy the benefits of the cities. With this dramatic change, we will see more city traffic and a greater need for our services due to congestion and higher parking rates.

The aging of our population will also create greater demand for our services. In 1980 less than 10% of our population was comprised of older adults. By 2036, that age-group will make-up 25% of our population, with massive implications for taxis, car services and shuttle buses.

Our habits on drinking and driving have changed, as have parental needs to move children more securely. Taken together, these changes have created opportunities for us. However, if our industry is to prosper, we have to provide reliable service, efficient systems, safe in-cab technologies and clear rules for our drivers.

We have created one of the most productive taxi, black car and chartered bus operations in the world. Customers can count on consistency and drivers can expect fair treatment. It is our pleasure to have this opportunity to serve.

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Hanif Patni
President & CEO