Smaller taxi companies and operators with a few cars find it very difficult to operate on a cost-effective basis. The technology is expensive and the overheads of taking calls, dealing with account customers and arranging details like insurance can be overwhelming.
Coventry’s ZipTrack Centre is one of the most advanced in the world. We operate and dispatch for twenty different taxi fleets today using our call centre and support our Black Car operators in Niagara when they need "over-flow" assistance. Call-takers have excellent database tools to quickly and confidentially verify customer details. Smart phone application services will start soon, helping customers to book jobs in several ways. All calls are voice recorded and data recorded for easy internal audit. Staff are supervised and call-taker performance is reviewed for feedback.
Our account and card service department called Taxitab can carry out all customer invoicing and payment functions without any problems.
Operators often need help in securing good cars, in getting good insurance coverage and in dealing professionally with regulators. Coventry provides these services so operators can focus on finding the right drivers.
Depending on your size, operators can either keep their own brand identity or join one of our fleets.
If you are interested in getting these services, contact the President of Coventry Connections through:
Ms. Sarah O’Connor
Assistant to the President
Tel: (613) 746 8740 Ext. 3355 or e-mail to: