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Our People
Ottawa (Head Office)
Executive Team
HANIF PATNI
HANIF PATNI – PRESIDENT & CEO

Hanif has 25 years of experience with ground transportation companies in several countries around the world. He studied at the London School of Business and has an MBA from the University of British Columbia. He has been President and CEO of Coventry Connections since 2002.

MARC ANDRE WAY
MARC ANDRÉ WAY – VICE PRESIDENT & COO

Marc André has 25 years of experience in ground transportation, especially operating taxi and limousine/executive sedan firms. He has also run real estate and corporate finance businesses. He has a bachelor of commerce from the University of Ottawa, with a specialty in marketing, management and finance.

CLARE PAMA
CLARE PAMA

 

SARAH O'CONNOR
SARAH O’CONNOR – EXECUTIVE ASSISTANT & MARKETING COORDINATOR

Sarah has a decade of experience in the automotive industry and in the moving and storage business. More recently, she worked in office management positions in the federal government. At Coventry, Sarah has been instrumental in producing and coordinating the company’s creative image.

AGNE BUTKUTE
AGNE BUTKUTE – EXECUTIVE ASSISTANT & INFORMATION COORDINATOR

Agne has over 6 years of customer service experience that ensures services remain her top priority. Before joining Coventry Connections, Agne was a Guest Services Representative and Auditor at Ivey Spencer Leadership Center in London, ON, so she was well familiar with the administrative support to superiors and office operations.
Moreover, Agne is working on achieving a Business Accounting Diploma at Algonquin College, as the education has to go hand in hand with the work career.
Agne is proud to work for Coventry Connections that focuses on community support and builds strong teams.

Legal
Insurance & Asset Management
TONY VANIKIOTIS
TONY VANIKIOTIS – General Manager/Directeur général, Insurance, Auto & Plate Services

Tony joined our management team in 1992 with a strong background in taxi operations and private enterprise. He was instrumental in organizing Coventry’s driver insurance program. He manages the substantial plate asset portfolio held by Coventry and is responsible for the company’s acquisitions on rolling stock. Tony also oversees Coventry’s operations in Durham Region.

JIM HIRD
JIM HIRD – DRIVER & INSURANCE ADMINISTRATION OFFICER

 

Special Projects
LESLIE BUCHANAN
LESLIE BUCHANAN, CPA, CGA – General Manager/Directeur général, Special Projects & Administration

Leslie has more than 30 years of experience in accounting, earning a Certified General Accountant designation in 1990. She has been with Coventry for 13 years, in the Finance Department and, more recently, Special Projects and Administration.

DALIA MAHMOUD
DALIA MAHMOUD – SPECIALTY ACCOUNTS ADMINISTRATOR

Dalia joined Coventry in 2006. She has managed the company's large accounts receivable portfolio, ensuring timely and accurate invoicing. More recently, Dalia has helped restructure the invoicing processes of new fleets that have joined Coventry. She studied commerce, with a major in accounting.

Point of Sale
MASOOD JAN ALI
MASOOD JAN ALI – POINT OF SALE SYSTEMS OFFICER

 

IT
JOSEPH BOUDREAU
JOSEPH BOUDREAU – General Manager/Directeur général, IT Services

Joseph joined Coventry 13 years ago. Since then, he has been instrumental in transforming the company’s 60-year-old IT systems into one of the most advanced ground transport operations in the country. Joseph deals with network, telephony and software integration for Coventry, as well as the ZipTrack dispatching call centre and company regional offices. He holds a BA from Carleton University and several certificates from Algonquin College.

Finance
JIN ZHANG
JIN ZHANG – CONTROLLER

Jin has more than 20 years of accounting experience. She joined Coventry in 2002 as a junior accountant and was promoted to Assistant Controller in 2005. Jin is responsible for all financial reporting and budgeting. She has a BA from Nankai University in China.

MANDY FENG
MANDY FENG, CPA,CGA – ASSISTANT CONTROLLER

Mandy has been with Coventry Connections since 2006. She obtained a bachelor’s degree in China, a professional accounting diploma here in Canada, and is now working toward a Certified General Accountant designation. Mandy is responsible for providing and compiling monthly financials, among other financial duties.

JOE CHARBONNEAU
JOE CHARBONNEAU – MANAGER, ACCOUNTS RECIEVEABLES

Joe has been with Coventry Connections for more than 10 years. Besides her 20-plus years of accounting experience, she has also run a successful floral business. She studied at Université de Hearst, with a concentration in French. Joe is responsible for managing a substantial portfolio of trade receivables in the company’s Taxitab division.

RANIA RAJAB
RANIA RAJAB – MANAGER, DRIVER CASHIERING SERVICES

Rania has been with Coventry since 2008. She supervises the Driver Cashiering Department, which includes a considerable number of teller-cashiers who deal with close to 3,000 drivers. She also has responsibilities in the Accounts Receivable Department.

LINA YARED
LINA YARED - MANAGER, ACCOUNT PROCESSING SERVICES

Lina has been with the Company since 2007. Lina supervises a team responsible for Accounts Receivable Processing and is responsible for all the company’s complex Account Billing functions. This includes a portfolio of over 3,000 customer accounts involving large amounts and transactions.

AMANDA MERRY
AMANDA MERRY – PAYROLL AND ACCOUNTS PAYABLE MANAGER

 

Call Centre
COURTNEY J. FRANCIS
COURTNEY J. FRANCIS – General Manager/Directeur général, Call Centre

Courtney has worked in the taxi industry for 45 years. He has served in a number of roles, including in labour relations and public relations. He currently heads up ZipTrack, the dispatching arm of Coventry Connections. Courtney is a graduate of the University of Ottawa.

Driver Administration
JACQUES LABAKI
JACQUES LABAKI – General Manager/Directeur général, Fleet Operations & Driver Liason

Jacques has 13 years of experience in the taxi business, including seven years in labour relations.Jacques manages driver administration for Coventry. He also oversees the company’s operations in Niagara Region.

PATRICK MEZEI
PATRICK MEZEI, BA – MANAGER, FLEET OPERATIONS & DRIVER LIASON

Patrick started in the taxi industry in 2006 as a call taker. While getting a BA in business law from Carleton University, he worked as a dispatch supervisor and later joined the Coventry Connections management team as Assistant Manager.

Business Development
Steven Deveau
STEVEN DEVEAU – BUSINESS DEVELOPMENT EXECUTIVE

Steven Deveau joined Coventry in October 2009 after 12 years with American Express. He is responsible for business development to Coventry’s taxi, limousine, executive black car and coach divisions. With his past experience in sales, marketing and business development in both the private and public sectors, Steven has a unique understanding of the marketplace.

Lost & Found
AMANDA MERRY
CHRISTINE VONK – CUSTOMER SERVICE REPRESENTATIVE

 

Coventry Transportation Niagara Office
HANIF PATNI
HANIF PATNI – PRESIDENT & CEO

Hanif has 25 years of experience with ground transportation companies in several countries around the world. He studied at the London School of Business and has an MBA from the University of British Columbia. He has been President and CEO of Coventry Connections since 2002.

MARC ANDRE WAY
MARC ANDRÉ WAY – VICE PRESIDENT & COO

Marc André has 25 years of experience in ground transportation, especially operating taxi and limousine/executive sedan firms. He has also run real estate and corporate finance businesses. He has a bachelor of commerce from the University of Ottawa, with a specialty in marketing, management and finance.

JACQUES LABAKI
JACQUES LABAKI – General Manager/Directeur général, Fleet Operations & Driver Liason

Jacques has 13 years of experience in the taxi business, including seven years in labour relations.Jacques manages driver administration for Coventry. He also oversees the company’s operations in Niagara Region.

Steven Deveau
STEVEN DEVEAU – BUSINESS DEVELOPMENT EXECUTIVE

Steven Deveau joined Coventry in October 2009 after 12 years with American Express. He is responsible for business development to Coventry’s taxi, limousine, executive black car and coach divisions. With his past experience in sales, marketing and business development in both the private and public sectors, Steven has a unique understanding of the marketplace.

Brian Fitzgerald
BRIAN FITZGERALD – REGIONAL MANAGER

 

Glenn Wade
GLENN WADE – ASSISTANT REGIONAL MANAGER

 

Chuck Lane
CHUCK LANE – DRIVER SYSTEM INTEGRITY ADMINISTRATOR

 

Luminita Tomelescu
LUMINITA TOMELESCU – FLEET OPERATIONS & DRIVER LIAISON OFFICER

 

CARYN PETERS
CARYN PETERS – WEDDINGS, CORPORATE & GROUP SALES SPECIALIST

 

GARY McALLISTER
GARY McALLISTER – MECHANIC

 

LEE MALLORY
LEE MALLORY

 

Oshawa (Blue Line Taxi Durham)
Dana Arsenault
Dana Arsenault – Manager, Durham Operations

 

ROY WILLIAMS
ROY WILLIAMS – Private Fleet Manager

 

MANDY CURRAN
MANDY CURRAN – Administration Officer, Blue Line Durham Region

 

Pam Johnston
Pam Johnston

 

Ian Loudon
John Johnson – Manager, Garage Services

 

Belleville
Christian Staigh
Christian Staigh

 

JILL FOXALL
JILL FOXALL

 

Ottawa (Airport)
ZIAD ADI
ZIAD ADI – AIRPORT FLEET MANAGER

 

Ziptrack (Ottawa)
COURTNEY J. FRANCIS
COURTNEY J. FRANCIS – PRESIDENT, ZIPTRACK

Courtney has worked in the taxi industry for 45 years. He has served in a number of roles, including in labour relations and public relations. He currently heads up ZipTrack, the dispatching arm of Coventry Connections. Courtney is a graduate of the University of Ottawa.

DWAYNE MOSLEY
DWAYNE MOSLEY – Manager, Call Centre Operations

Dwayne has been in the transportation industry for 34 years. Starting as a taxicab driver some 30 years ago, Dwayne joined our ZipTrack dispatching service in 2011 as night team leader and moved into a managerial role in 2012.

JENNIFER HILLS
JENNIFER HILLS – TEAMLEADER, ZIPTRACK

 

TRACY MOROZIUK
TRACY MOROZIUK – TEAMLEADER, ZIPTRACK