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Our People
Ottawa (Head Office)
HANIF PATNI – President and Chief Executive Officer

Hanif has 25 years of experience with ground transportation companies in several countries around the world. He studied at the London School of Business and has an MBA from the University of British Columbia. He has been President and CEO of Coventry Connections since 2002.

MARC ANDRÉ WAY – Vice President and Chief Operating Officer

Marc André has 25 years of experience in ground transportation, especially operating taxi and limousine/executive sedan firms. He has also run real estate and corporate finance businesses. He has a bachelor of commerce from the University of Ottawa, with a specialty in marketing, management and finance.

KAREN TIPPETT – Chief Financial Officer

Karen received a B.Sc. from Carleton University and her Chartered Accountant designation in 1985. Before coming to Coventry, she had a long tenure providing accounting and auditing services as a senior manager with Ernst & Young. She has also worked in senior municipal finance positions.

SARAH O’CONNOR – Executive Assistant and Marketing Coordinator

Sarah has a decade of experience in the automotive industry and in the moving and storage business. More recently, she worked in office management positions in the federal government. At Coventry, Sarah has been instrumental in producing and coordinating the company’s creative image.

WARD MCKIMM – General Counsel/Secretary

Ward has had an impressive career in commercial law, including heading a prestigious law firm in Ottawa. He has held the position of General Counsel for Coventry since 1960 and has been Corporate Secretary for the Board of Directors during those years. He is a graduate of Victoria College, University of Toronto, and Osgoode Hall Law School, holding a BA and LLB. He also was an Olympic-level sailor.

COURTNEY J. FRANCIS – President, ZipTrack

Courtney has worked in the taxi industry for 45 years. He has served in a number of roles, including in labour relations and public relations. He currently heads up ZipTrack, the dispatching arm of Coventry Connections. Courtney is a graduate of the University of Ottawa.

TONY VANIKIOTIS – Director, Insurance, Auto and Plate Services

Tony joined our management team in 1992 with a strong background in taxi operations and private enterprise. He was instrumental in organizing Coventry’s driver insurance program. He manages the substantial plate asset portfolio held by Coventry and is responsible for the company’s acquisitions on rolling stock. Tony also oversees Coventry’s operations in Durham Region.

LESLIE BUCHANAN – Director, Special Projects and Administration

Leslie has more than 30 years of experience in accounting, earning a Certified General Accountant designation in 1990. She has been with Coventry for 13 years, in the Finance Department and, more recently, Special Projects and Administration.

JOSEPH BOUDREAU – Director, Information Technology Services

Joseph joined Coventry 13 years ago. Since then, he has been instrumental in transforming the company’s 60-year-old IT systems into one of the most advanced ground transport operations in the country. Joseph deals with network, telephony and software integration for Coventry, as well as the ZipTrack dispatching call centre and company regional offices. He holds a BA from Carleton University and several certificates from Algonquin College.

JIN ZHANG – Controller

Jin has more than 20 years of accounting experience. She joined Coventry in 2002 as a junior accountant and was promoted to Assistant Controller in 2005. Jin is responsible for all financial reporting and budgeting. She has a BA from Nankai University in China.

MANDY FENG – Assistant Controller

Mandy has been with Coventry Connections since 2006. She obtained a bachelor’s degree in China, a professional accounting diploma here in Canada, and is now working toward a Certified General Accountant designation. Mandy is responsible for providing and compiling monthly financials, among other financial duties.

JACQUES LABAKI – Director, Fleet Operations & Driver Liason Officer

Jacques has 13 years of experience in the taxi business, including seven years in labour relations.Jacques manages driver administration for Coventry. He also oversees the company’s operations in Niagara Region.

JOE CHARBONNEAU – Manager, Accounts Receivable

Joe has been with Coventry Connections for more than 10 years. Besides her 20-plus years of accounting experience, she has also run a successful floral business. She studied at Université de Hearst, with a concentration in French. Joe is responsible for managing a substantial portfolio of trade receivables in the company’s Taxitab division.

PATRICK MEZEI – Assistant Manager, Fleet Operations & Driver Liaison

Patrick started in the taxi industry in 2006 as a call taker. While getting a BA in business law from Carleton University, he worked as a dispatch supervisor and later joined the Coventry Connections management team as Assistant Manager.

DWAYNE MOSLEY – Manager, Call Centre Operations

Dwayne has been in the transportation industry for 34 years. Starting as a taxicab driver some 30 years ago, Dwayne joined our ZipTrack dispatching service in 2011 as night team leader and moved into a managerial role in 2012.

DALIA MAHMOUD – Manager, Special Projects & Administration

Dalia joined Coventry in 2006. She has managed the company's large accounts receivable portfolio, ensuring timely and accurate invoicing. More recently, Dalia has helped restructure the invoicing processes of new fleets that have joined Coventry. She studied commerce, with a major in accounting.

RANIA RAJAB – Manager, Customer Account Billing & Driver Cashiering Services

Rania has been with Coventry since 2008. She supervises the Driver Cashiering Department, which includes a considerable number of teller-cashiers who deal with close to 3,000 drivers. She also has responsibilities in the Accounts Receivable Department.

LINA YARED - Manager, Account Billing

Lina has been with the Company since 2007. Lina supervises a team responsible for Accounts Receivable Processing and is responsible for all the company’s complex Account Billing functions. This includes a portfolio of over 3,000 customer accounts involving large amounts and transactions.

Steven Deveau
Steven Deveau – Transactional Products & Services Manager

Steven Deveau joined Coventry in October 2009 after 12 years with American Express. He is responsible for business development to Coventry’s taxi, limousine, executive black car and coach divisions. With his past experience in sales, marketing and business development in both the private and public sectors, Steven has a unique understanding of the marketplace.

Niagara (5-0 Transportation/NCT Elite Cars)
Brian Fitzgerald
Brian Fitzgerald – General Manager


Glenn Wade
Glenn Wade – Assistant Operations Manager


Chuck Lane
Chuck Lane – Accounting Assistant & IT Coordinator


Luminita Tomelescu
Luminita Tomelescu – Fleet Operations & Driver Liaison


Oshawa (Blue Line Taxi Durham)
Dana Arsenault
Dana Arsenault – Manager, Durham Operations


ROY WILLIAMS – Private Fleet Manager


MANDY CURRAN – Administration Officer, Blue Line Durham Region


Pam Johnston
Pam Johnston


Ian Loudon
John Johnson – Manager, Garage Services


Christian Staigh
Christian Staigh